Q: What is your product line or scope of your business?

A: We mainly do Rufurbished or New Pulled IBM, HP, DELL, EMC, CISCO, HUAWEI, SUN/ORCLE, NETAPP SPARE PARTS.

Q: How is your test environment setup for the following, and what tesr procedures are tuilized for Hard Drives, Storage Processors / Raid Controllers, Motherboards, Memory?

A: We have various types of servers, and many accessories are removed from servers, our engineers technical level is equivalent to that of the brands manufactures, failure rate is zero because we have corresponding complete machines for testing to ensure product quality.

Q: What are the advantages of your hardware？

A：We ensure that all customer data is wiped/removed from all hard drives, ensure that all asset tag information(physical and digital) is cleared, ensure that all raid configs are cleared, ensure that all meta data has been removed.

Q: What is your accepted payment type?

A: Wire transfer beyond USD5000, Paypal below USD500. BEFORE SHIPPING. For high-quality and trustworthy customers, we can provide appropriate payment terms 30days.

Q: How is your package for every order?

A: We can conduct product testing before shipment according to your requirements, send test report images by email, add outer boxes and stick label so that each product can display its model and SN number,in order to help your engineering team quickly find the product number and save valuable work time.

Q: When will you arrange SHIPMENT?

A: We usually arrange shipment immediately after receiving your full payment

Q: What logistic forwarder do you usually work with?

A: We work with SF Express Intl, DHL, FEDEX and other logistric forwarders. Assigned your own forwarder for shipment is available.

Q: What is the standard warranty?

A: Most of parts have 3 months warranty.

Q: What are your RMA terms?

A: During the warranty period, if any non-human quality issues occur, we provide after-sale service. You can return back parts within 3-6 working days, then we can do repair and again send out good products to you ASAP.